Customer Service

Over 220 systems worldwide and their support ensure the experience that our team uses to put together an individual service package for your system.

Header Visual Customer-Service Duerkopp Foerdertechnik

Service
Delivery
Management

The support of several hundred systems worldwide provides the necessary experience to put together an individual service package depending on your system use.

Customer-Service Duerkopp Foerdertechnik Servicepakete und -leistungen

Service packages and services should be actively managed. We offer competent support for this. The Dürkopp Service Delivery Management ensures that individually agreed service levels are achieved.

Customer-Service Duerkopp Foerdertechnik

Analyzes support us in making recommendations for optimizing your system. As part of the evaluation of individual criteria, your personal contact will give you an overview of the status of your system. The focus is on performance. Together we are constantly working on improvements.

Customer-Service Duerkopp Foerdertechnik

Our service delivery management is individual. Whether daily, weekly or monthly, whether at your premises or at our office: We develop the service based on your requirements!

Phone support

Telefonsupport Customer-Service Duerkopp Foerdertechnik

Service Hotline
On request, the service is available for contract customers up to 24/7. Optionally, the service hotline can be extended to include permanent server monitoring.

Help Desk
For customers without a service contract, the help desk can be reached by phone during our regular office hours.

IT-services

A proactive solution approach was developed with IT services. This approach enables us to carry out a necessary intervention through early warnings before the systems come to a standstill.

IT Services Customer-Service Duerkopp Foerdertechnik

Server monitoring
A Dürkopp administrator dials into your server once a month in order to manually view and check the various logs. An automated warning system supports the identification of a wide variety of anomalies

System monitoring and capacity management
Dürkopp monitors the installed software and hardware, as well as the communication to WMS or ERP systems. Notifications are triggered when problems or abnormal readings occur.

Spare parts management

Dürkopp spare parts management supports you in all questions about Dürkopp spare parts: from the compilation of an individual spare parts package, to the replacement of used spare parts, to the conception and organization of your spare parts warehouse.

Dürkopp-Shop Customer-Service Duerkopp Foerdertechnik

Dürkopp shop
In addition to ordering spare parts, the Dürkopp shop offers extensive documentation of spare parts. Your Dürkopp system is displayed online; only what is installed at your site can be ordered. This data is visualized with drawings in 2D format, models in 3D format, photos, documents and circuit diagrams.

Dürkopp Ersatzteilschrank Customer-Service Duerkopp Foerdertechnik

Dürkopp spare parts cabinet
All your important spare parts in one place. The spare parts cabinet contains all the important spare parts for your system, sorted and labeled, filed and organized. This gives you a direct overview and access to everything, and missing parts are immediately apparent. Reorders can be placed directly in the Dürkopp shop.

Further information is available from: spareparts@duerkopp.com

Technician on site

If an extensive malfunction should occur that cannot be rectified by the hotline, our technicians will come to you and solve it directly on site.

Customer-Service Duerkopp Foerdertechnik Techniker vor Ort
Customer-Service Duerkopp Foerdertechnik Techniker vor Ort